PRIVACY POLICY – MIXTAX

Mixtax App Privacy Policy Effective Date: March 30, 2026

This Privacy Policy describes how the Mixtax app collects, uses, stores, and shares user information when using our services.

By using the Mixtax app, you agree to the terms of this Policy.

1. IDENTIFICATION OF THE CONTROLLER

The Mixtax app is operated by:

  • Responsible Party: Mixtax

  • Contact Email: suporte@mixtax.com

The responsible party acts as the controller of personal data under the terms of the General Data Protection Law (LGPD - Law No. 13.709/2018).

2. INFORMATION WE COLLECT

The Mixtax app may collect the following information:

2.1 Registration Data

  • Full name

  • Email

  • Phone number

  • Profile picture

2.2 Location Data

  • Passengers: Approximate or precise location to request and track trips.

  • Drivers: Real-time location, including in the background, to perform the service.

2.3 Transaction Information

  • Date and time of the ride

  • Distance traveled

  • Trip value

2.4 Payment Data Payments are processed by third parties. The Mixtax app does not store full card details.

2.5 Device Information

  • IP address

  • Device model

  • Operating system

  • Mobile network information

3. HOW WE USE THE DATA

The Mixtax app uses the collected data for:

  • Platform operation and connecting drivers and passengers.

  • Fare calculation.

  • Ensuring user safety.

  • Real-time trip monitoring.

  • User service and support.

  • Sending important communications (receipts, notices, and updates).

  • Sending promotional offers (subject to consent).

4. DATA SHARING

The Mixtax app does not sell personal data. Data may be shared in the following situations:

  • 4.1 Between Users: Passengers and drivers share essential information to complete the trip.

  • 4.2 Service Providers: Hosting services, maps, payments, and notifications.

  • 4.3 Legal Obligations: When required by law, court order, or competent authority.

5. LEGAL BASIS (LGPD)

Data processing by the Mixtax app is carried out based on the following legal grounds:

  • Execution of a contract.

  • Compliance with legal obligations.

  • Legitimate interest.

  • User consent, where applicable.

6. DATA RETENTION AND DELETION

Data is kept while the account is active. The user may request account deletion at any time through the Mixtax app or via the provided email.

After the request:

  • The account will be deactivated immediately.

  • Data will be permanently deleted within 30 days, except when there is a legal obligation for retention.

7. INFORMATION SECURITY

The Mixtax app employs security measures such as:

  • SSL/TLS encryption.

  • Protection against unauthorized access.

  • Continuous security monitoring.

Note: Despite these measures, no system is entirely secure.

8. USER RIGHTS

Under the LGPD, users may:

  • Request access to their personal data.

  • Correct incomplete or incorrect data.

  • Request data deletion.

  • Request data portability.

  • Revoke consent.

Requests can be made via email: suporte@mixtax.com

9. CHANGES TO THIS POLICY

This Privacy Policy may be updated at any time. Users will be notified via the Mixtax app or by email in the event of significant changes.

10. CONTACT

If you have questions regarding this Mixtax App Privacy Policy, please contact us:

📧 contato@mixtax.com